Return

You have e.g., 14 or 30 days from the date your order is delivered to request a return. After this window closes, we’re unable to accept returns unless the item arrived faulty or damaged.

Eligibility for Returns

To qualify for a return, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags and packaging attached
  • Free of stains, odors, or signs of wear

For hygiene reasons, certain items — such as [underwear, socks, or accessories, if applicable] — cannot be returned unless faulty.

How to Start a Return

  1. Contact our support team at [email/contact page] with your order number and reason for return.
  2. We’ll confirm your eligibility and send you return instructions, including the return address.
  3. Pack the item securely with proof of purchase and ship it back to us.
  4. Once received and inspected, we’ll notify you of the approval or rejection of your refund.

Refunds

Once your return is received and inspected, we’ll email you to confirm we’ve got it. If approved, your refund will be processed to your original payment method within e.g., 5–10 business days. Please note your bank or card provider may take additional time to reflect the refund.

Exchanges

Need a different size or color instead of a refund? Let us know when you request your return and we’ll arrange an exchange where stock allows.

Return Shipping Costs

  • If the return is due to our error (wrong item, defective product, damaged in transit), we’ll cover return shipping.
  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, contact us within e.g., 48 hours of delivery with photos of the issue. We’ll arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items
The following items cannot be returned or refunded:

  • Sale or clearance items marked Final Sale
  • Gift cards
  • Items returned outside the eligible window

Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, first check your bank account again, then contact your card issuer — processing times vary. If you’ve done this and still have concerns, reach out to us at [email].

Contact Us
Questions about your return or refund? Our support team is here to help.
📧  support@geedupau.shop
🕒 Response time: e.g., within 24–48 hours